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Diploma of Community Services

CHC52021 – Diploma of Community Services (Case Management)

  • AQF Level

    5
  • Duration

    18 Months
  • Mode of Delivery

    Blended

Community and family health are often under pressure from many different directions in our modern day to day lives, and this can lead to complex issues if untreated. You can support and advocate for family welfare, community health, employment, and disability services.

  • The Diploma of Community Services (Case Management) is a professional accreditation that focuses on the skills required for the community services sector.
  • Our teaching will prepare you to confidently handle multiple responsibilities, including implementing service programs, evaluating and assessing client needs, and coordinating referral processes.
  • Your learning will equip you to communicate effectively and advocate on behalf of clients, employ counselling techniques, work one-on-one and in groups, complex assessment and referral, implement community development strategies, and understand the impacts of sociological factors on clients.
  • You can take this course as an entry pathway into the care/support industry.
  • This course is designed for people who are keen in promoting social justice and maximise human potential.Graduates of this qualification will connect people with services using a person-centred approach and strive to make a positive impact in people’s lives. This qualification will provide the following skills:
  • create and implement community development and health promotion programmes.
  • assess and coordinate complex cases.
  • manage work health and safety in a community service setting
  • work with diverse people including Aboriginal and Torres Strait Islanders
  • counsel and communicate effectively using appropriate channels
  • Oversee legal and ethical compliance
  • manage legal and ethical compliance
  • work with government structures and other relevant organisations to enable community development
  • understand client’s development status and provide service accordingly
  • analyse sociological factors that impact clients and provide appropriate services

Other skills you’ll acquire include advocacy, project management and group work.Professional experience in a community service setting will provide you with useful practical experience as part of your training.

Overview

  • 78 weeks (18 months)
  • Duration is 18 Months
  • Blended

Mode of Delivery: Blended

Online theory with simulation workshop and work placement

This course is provided through the , blended mode of delivery. It will be delivered over 1505 hours, including self-paced structured e-learning as per the session plan, on-campus simulation training, assessment, and 10 hours of work-based training / professional experience placement (PEP).

Students are advised that they will be required to do unstructured self-learning. Weekly support sessions are available for this course if you require any assistance.

Please call our friendly admissions team to know more about the course.

From within Australia : 1800 934 265, From outside Australia : +61 37046 7799

The jobs can be wide and varied including being a:

  • Senior Youth Worker
  • Aboriginal Housing Worker
  • Community Development Worker for Social Housing
  • Assistant Community Services Worker
  • Community Work Coordinator
  • Support Facilitator (Disability)
  • Support Facilitator (Community Services)
  • Community Housing Worker
  • Assistant Community Worker
  • Coordinator of Volunteer Worker
  • Pastoral Care Worker
  • Community Access Coordinator
  • Pastoral Care Counsellor
  • Youth Housing Support Worker
  • Housing Manager
  • Welfare Support Worker
  • Case Coordinator (Disability)
  • Housing Assistant
  • Community Recreation Coordinator
  • Community Housing Resources Worker
  • Family Services Coordinator
  • Community Worker

Work placement: Complete 120 hours of work experience in a community service organisation.

20 units are required for award of this qualification including:

  • 12 core units
  • 8 elective units

CHCCCS004

Assess co-existing needs

CHCCCS007

Develop and implement service programs

CHCCCS019

Recognise and respond to crisis situations .

CHCCSM013

Facilitate and review case management

CHCDEV005

Analyse impacts of sociological factors on people in community work and services

CHCDFV001

Recognise and respond appropriately to domestic and family violence

CHCDIV001

Work with diverse people

CHCDIV002

Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCLEG003

Manage legal and ethical compliance

CHCMGT005

Facilitate workplace debriefing and support processes

CHCPRP003

Reflect on and improve own professional practice

HLTWHS003

Maintain work health and safety

CHCCSM009

Facilitate goal-directed planning

CHCCSM010

Implement case management practice

CHCCSM012

Coordinate complex case requirements .

CHCCSM016

Undertake advanced assessments

CHCCDE028

Work within organisation and government structures to enable community development outcomes

CHCPOL003

Research and apply evidence to practice

CHCDEV004

Confirm developmental status

CHCCSL002

Apply specialist interpersonal and counselling interview skills

There are no formal admission requirements for this certification, applicants must demonstrate their competence to accomplish assignments as specified by the university.

IHNA Online Admission Requirements
  • 18 years of age and above at the time of commencement of the course*
  • Successful completion of an Australian Year 12 course or equivalent.
  • At Orientation, students will participate in a language, literacy, and numeracy (LLN) assessment to determine their language, literacy, and numeracy competencies (prior to commencing the courses).
  • Mature age students (22+) may also be considered without the minimum education requirements. Each case will be reviewed individually to ascertain the capacity of the applicant to meet qualification requirements
Digital literacy
  • Basic computer skills covering the most common usages of a computer, including managing computer files, word processing, using spreadsheets and databases; creating presentations; finding information and communicating using computers; and being aware of social and ethical implications of Internet use
  • Having own computer (desktop or laptop) to facilitate the training and assessment. Recommended Laptop requirements: Core i3 Processor, 4 GB of RAM, Operating system; Windows 7 or later version, Screen; 10” or higher, Microsoft Office or Open Office Program, Adobe Reader and Antivirus Program.
Professional Experience Placement (PEP) requirements
  • A satisfactory National Police Clearance (NCC) or Australian Federal Police (AFP) Clearance certificate
  • Immunisation records
  • Working with Children Check (WWCC)
  • National Disability Insurance Scheme (NDIS) Clearance
  • Students must declare a disability or disorder (if any), or if they are on any medication which may require reasonable adjustments.

In situations where a student does not meet the above requirements, there is a possibility that they may not be able to participate in practical placements. This could potentially impact their overall progress in the course. It’s important for students to fulfill these requirements to ensure a successful completion of the course and maximize their learning opportunities during practical placements.

Pathways from this course: Students may progress to higher level courses within and/or across the community/health sector such as:

  • CHC62015 – Advanced Diploma of Community Sector Management .
  • CHC51015 – Diploma of Counselling
  • CHC53315 – Diploma of Mental Health
  • CHC50421 – Diploma of Youth Work
  • BSB50420 – Diploma of Leadership and Management
  • HLT54121- Diploma of Nursing
  • Bachelor of Social Services

Course Fees for Full-Fee Paying Students

Was $3,499 Now $2,499*

*Save $1,000 on this course with IHNA Online!

IHNA Online has defined entry requirements for courses under its mandate, as outlined by its ‘Application and Enrolment Procedure for Courses,’ to ensure that students meet industry standards.

step 1

Application: Submit your online application by clicking “Enrol Now”.

step 2

LLN: You are required to complete an online LLN test.

step 3

PTR: Once you’ve met IHNA’s eligibility criteria, you will be contacted by an admission consultant, followed by a pre-training review

step 4

Fees: Login credentials, user guide, conditional offer letter and invoice will be sent to your email, and pay your tuition fees.

step 5

Confirmation of Admission: We will issue a confirmation of admission once the enrolment fee has been received.

step 6

Orientation: We will send you the details of the online orientation.

step 7

Access: Once the orientation is completed, explore the learning resources and start learning on your learning platform.

* Aboriginal and Torres Strait Islanders’ students are encouraged to apply.

Recognition of Prior Learning (RPL)

Students must submit a portfolio of past evidence, which may include third-party assessments, and partaking in an interview procedure. They can further have their prior learning and work experiences acknowledged in this certification. A practical demonstration of the portfolio presented by the students may also be used to evaluate student’s competencies and expertise, which will give the educators a clear idea. In addition to this mutual recognition and credit transfer allow students to have their previous formal training recognized.

Credit Transfer

Credit Transfer is only available for Australian qualifications when a student has completed the units considered necessary for a qualification at another Registered Training Organization.

Any other questions in your mind – let us give you some more clarity with the following FAQs – check below:

1. Is a diploma in community services worth it?

A career in Community Services empowers you to pursue a variety of career paths while making a significant difference in people’s lives. Community Services is quite adaptable, allowing management to start exploring a broad spectrum of applications before emphasising on just one that they are specifically interested in.

2. Why do you want to study a community service course?

Community services allows you to make a difference in the lives of vulnerable members of society. Every day, you improve the lives of others. Your initiatives assist those who are most in need of assistance in building better lives and provide them with motivation for a better future.

3. What does a community service case manager do?

Community services case managers serve the wider populace by leading them to and assisting in the provision of the governmental and nongovernmental services that best meet their requirements. Evaluating, organizing, administering, monitoring, and reviewing actions effectively to accomplish the requirements of the customers for health and human services are all part of the case manager’s responsibilities. Becoming a certified case manager is beneficial in the long run.

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